Shipping and Returns
Shipping & Return Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm
Carriers
We use Canada Post or Couriers to deliver orders within Canada.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.
Provinces of AB, BC, SK can quality for Free Canada Post shipping with a minimum order of $115.00 pre tax. A Shipping surcharge may be added for oversized items but you will be contacted first to approve. Free shipping does not apply to Dog Food or bulk purchases (sorry it's just too heavy or frozen), frozen food shipments can be done if the customer has their own account with Versa Cold or another refrigerated carrier.
In the case of Rural areas, small communities or PO Boxes, you will be notified if the shipping rate you paid at check out is insufficient for your address (this can also apply to Provinces of Quebec, PEI, Newfoundland.Labrador, NWT, Yukon, Nunavut due to their locations & Canada Post calculated rates) Heavy items or items that are assigned cube weight by Canada Post may also have a shipping surcharge. You will be notified in advance of shipping.
It is up to Poochie Moochie's discretion if they will ship Canada Post or Courier.
FREE Delivery is available in Edmonton and most surrounding communities on orders over $115. Deliveries are Monday, Wednesday & Friday (see Home Screen for or Free Delivery Page for details)
Special Orders
If an item is special ordered, we will contact you with an estimated arrival/delivery date. Special Orders cannot be refunded.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.
Shipping Costs on Returns
Return shipping cost is at customers expense. We do not refund the original shipping and handling that you paid on the order.
Shipping costs covered by Poochie Moochie will be deducted from refund if merchandise is returned
Clearance Items or Boxing Day Sale Discounted Items are final sale
Return Exceptions:
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Post Operative Wear, post op cones, and doggy diapers can not be returned due to hygiene reasons.
Boots, socks, footwear will not be eligible for return if they have been worn outdoors or show any evidence of such wear.
Apparel that shows any sign of wear (ie: hair, soiled markings, missing packaging) will not be eligible for return.
FOOD Returns: Poochie Moochie follows Manufacturers Policies
Some Dog Food Manufacturers have satisfaction guarantee. We will accept your return if its been 7 days since purchase, the original receipt and packaging must be present and at least 50% of the package must be unused and food must still be frozen. Store credit or refund will be given.
Food Manufacturers that accept returns: Big Country Raw, Bold By Nature, Primal, Smack.
The Dog Food Brands that don't have a Manufacturers return policy are: Complete K9, Courtlyn Customs, Dog's Choice/Doggy Moggy. Poochie Moochie encourages you to order a small package when trying a new brand or protein, to ensure your dog likes it before buying a bulk case.
For Carnivora & Nature's Premium, Poochie Moochie will provide assistance under the following conditions: Package must be 3/4 full, original receipt & packaging must be presented, and purchase date must be no more than 1 week prior. Store credit will be given for the pro rated amount that was returned.
Note flavour fatigue can be a normal occurrence and is not related to food quality (therefore non returnable). Any food returned thawed or evidence of being thawed will not be returnable.
Other edible products, such as opened Treats, Chews, Supplements can not be returned (with the exception of Thrive Brand)
Gift Certificates are non refundable. Special Orders are non refundable.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Warranty items are exchange for same item only
Restocking Fee
Some items may be subject to a 10% restocking fee, this will be deducted from your refund
Last Updated on 06/24/20. This privacy policy is effective immediately.
Introduction
At Poochie Moochie (the “Company” or “We”), we respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
- On this Website.
- In e-mail, text, and other electronic messages between you and this Website.
- Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
- us offline or through any other means, including on any other website operated by the Company or any third party (including our affiliates and subsidiaries);
- any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under The Age Of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via our contact us link.
Information We Collect About You And How We Collect It
We collect several types of information from and about users of our Website, including information:
- Personal Information: by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other information the website collects that is defined as personal or personally identifiable under applicable law.
- Non-personal Information: information that is about you but individually does not identify you.
- Internet Connection and Usage Information: about your internet connection, the equipment you use to access our Website, and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
- From third parties, for example, our business partners.
Information You Provide To Us
The information we collect on or through our Website may include:
- Forms on our Website: Information provided when registering to use our Website, subscribing to services, posting material, or requesting further services.
- Correspondence: Records and copies of your correspondence, including e-mail addresses.
- Surveys: Your responses to surveys for research purposes.
- Transactions: Details of transactions you carry out through our Website, including payment and fulfillment details.
- Search Queries: Information from your search queries on the Website.
- User Contributions: Information that you may post on public areas of the Website, which is shared at your own risk.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information, including:
- Visit Details: Traffic data, location data, communication data, and the resources that you access and use on the Website.
- Connection Information: IP address, operating system, and browser type.
We use cookies, web beacons, and similar technologies to collect and store information to improve our Website.
Third-Party Use Of Cookies And Other Tracking Technologies
Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks, and content providers. These third parties may use cookies or tracking technologies to collect information about you.
How We Use Your Information
We use the information we collect to:
- Present our Website and its contents to you.
- Provide you with information, products, or services that you request.
- Notify you about changes to our Website or services.
- Allow you to participate in interactive features.
Disclosure Of Your Information
We may disclose your personal information to:
- Affiliates and Service Providers: Contractors, service providers, and other third parties supporting our business.
- In the Event of Business Transfers: To a buyer or successor in the event of a merger, reorganization, or sale.
- Legal Compliance: To comply with legal processes or requests.
Choices About How We Use And Disclose Your Information
You can manage your privacy preferences, including cookie settings, through your browser or third-party platforms.
Accessing And Correcting Your Information
You may request access to, correction of, or deletion of personal information via our contact link.
Your California Privacy Rights
California residents may request information about how we share personal information with third parties for marketing purposes.
Data Security
We have implemented measures to secure your personal information. However, transmission over the internet is never fully secure.
Changes To Our Privacy Policy
We may update this policy and will notify you about material changes.
Contact Information
For questions or comments about this privacy policy, contact us via our contact link.
Thank you for visiting our Website.